Privacy Policy

Noxstack ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website and mobile application.

By using Noxstack, you consent to the data practices described in this policy. If you do not agree with any part of this policy, please do not use our services.

• Account information: name, email address, phone number, and password when you register.
• Profile information: business name, service categories, location, profile photo, and bio.
• Usage data: pages visited, features used, search queries, and interaction timestamps.
• Device information: IP address, browser type, operating system, and device identifiers.
• Communications: messages between users and any feedback or support requests you send us.
• Payment information: processed securely by our payment providers; we do not store full card details.

• Provide, operate, and improve the Noxstack platform.
• Match users with relevant local service providers.
• Send transactional emails, booking confirmations, and service updates.
• Personalise your experience and surface relevant content.
• Prevent fraud, abuse, and ensure platform safety.
• Comply with legal obligations and enforce our Terms of Service.

We do not sell your personal data. We may share information with:

• Service providers: trusted third parties who help us operate our platform (e.g., hosting, analytics, payment processing).
• Other users: your public profile information is visible to users searching for services in your category.
• Law enforcement: when required by law or to protect the rights and safety of our users.
• Business transfers: in the event of a merger, acquisition, or sale of assets.

We use cookies and similar technologies to remember your preferences, keep you logged in, and analyse usage patterns. You can control cookie behaviour through your browser settings. See our Cookie Policy for full details.

• Access: request a copy of the personal data we hold about you.
• Correction: update inaccurate or incomplete data through your account settings.
• Deletion: request deletion of your account and associated data.
• Portability: receive your data in a structured, machine-readable format.
• Opt-out: unsubscribe from marketing emails at any time via the link in any email.

We retain your data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for up to 90 days to resolve disputes or comply with legal obligations, after which it is permanently deleted.

We implement industry-standard security measures including encryption in transit (TLS), hashed passwords, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

For privacy-related enquiries, email us at privacy@noxstack.com. We aim to respond within 7 business days.